Refund policy

At AJNI, we are committed to ensuring you receive your order in perfect condition. If you experience any issue with your purchase, we're here to help.

Exchange Policy

Items may be exchanged within 14 days of receiving your order, provided that:

The item has not been worn or washed.
The item is returned in its original condition, with all original tags attached (if applicable).
The item passes our quality inspection upon receipt.

Items Not Eligible for Exchange or Refund

To maintain our quality standards, items are not eligible for exchange or refund if:

The item has been worn, washed, altered, or damaged after delivery.
The item has been washed, dried, ironed, or otherwise cared for contrary to the care instructions provided on the product page.
The original tags have been removed (where applicable).
The item does not pass our quality inspection upon return.

Products showing signs of misuse, improper handling, or failure to follow the recommended care instructions cannot be exchanged or refunded.

Free Exchanges

We will cover all exchange shipping costs if the issue was caused by us, including:

We sent the wrong item.
We sent the wrong size.
The item arrived damaged or defective.

Please contact us immediately after receiving your order if you notice any of the above issues. You can reach us via email or Instagram Direct Message, and our team will resolve the issue as quickly as possible.

Customer-Initiated Exchanges

If you wish to exchange an item because:

You selected the wrong size.
You prefer a different color.
You would like to exchange it for another product.
You changed your mind after receiving the order.

The exchange can be arranged, subject to product availability.

In these cases, the customer is responsible for the exchange shipping fee of 3 JOD.

Please note that exchanges are subject to stock availability at the time your returned item is received and approved after inspection.

Refund Policy

If your order arrives damaged, defective, or incorrect due to an error on our part, AJNI will take full responsibility for resolving the issue.

Refunds are issued only for the value of the product(s). Delivery charges are non-refundable unless the error was caused by AJNI.

Online payment refunds are processed within 5 business days. Depending on your bank, it may take up to 21 business days for the refunded amount to appear in your account.

If a return is requested for reasons other than an error by AJNI, the customer is responsible for all return shipping costs. Shipping charges are non-refundable and may be deducted from the refund amount where applicable.

Orders containing multiple products cannot be returned in full unless each individual item meets the conditions for return or refund outlined in this policy.

If you have any questions regarding your order, please don't hesitate to contact our support team. We're always happy to help.

For any inquiries or If you have any questions regarding your order, please don't hesitate to contact our support team via Instagram direct message: https://www.instagram.com/ajni.label/?hl=en

or email us at: support@ajnilabel.com

We're always happy to help.

Order Cancellation

Orders may be canceled before they have been confirmed by our team.

Orders are typically confirmed within 12 hours of being placed. Once an order has been confirmed or prepared for shipment, it can no longer be canceled.

To request an order cancellation, please contact us as soon as possible via: